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However shocked you may be by the results of a cost-to-serve analysis, avoid the knee-jerk reaction and instead, use your new-found knowledge to turn unprofitable customers and products into profitable ones. From there, you can access other resources on the topic, including a downloadable report and a PowerPoint presentation.
While a number of factors are doubtless contributing to the Kmart demise, only a minor amount of analysis is required to identify supply chain misalignment as being one of the primary issues, which the company has never managed to correct. The Failing Kmart Business Strategy. The first Kmart store opened way back in 1962.
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