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I remember speaking a few years ago with Art Mesher, Descartes’ CEO from November 2004 through November 2013, and he attributed the turnaround to Descartes’ shift from a “culture of selling” to a “culture of serving.” How can I summarize the many sessions and customer casestudies I attended in a short blog post?
The two companies switched positions in 1991, an event which heralded the start of a decade-long decline for Kmart, which ended in bankruptcy in 2002 and led to a subsequent merger with Sears in 2004. After becoming the largest retailer to ever file for bankruptcy, Kmart eventually merged with Sears in 2004.
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