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An Introduction to Cost to Serve

Logistics Bureau

If you can change the behaviours, processes, and practices that make these customers and products (or combinations of the two) unprofitable, you should have no trouble realising positive ROI on a cost-to-serve analysis, even if you bring in external specialists with best-of-breed solutions to make the exercise more manageable.

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How Supply Chain Strategy Misalignment is Killing Kmart USA

Logistics Bureau

The two companies switched positions in 1991, an event which heralded the start of a decade-long decline for Kmart, which ended in bankruptcy in 2002 and led to a subsequent merger with Sears in 2004. After becoming the largest retailer to ever file for bankruptcy, Kmart eventually merged with Sears in 2004.