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The 7 Truths of Customer Service in Your Supply Chain

Logistics Bureau

Let’s look at my 7 truths of customer service that every business should consider; Most companies don’t truly know their customers’ service needs, though they think they do This often stems from insufficient customer interaction, lack of surveys, and limited performance measurement Even after working with thousands of businesses over (..)

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Last Mile Delivery Optimization Strategies for 2025

WorkWave

For example, if delivery times consistently exceed targets, further analysis may reveal specific routes that require optimization or additional resources. 3) Customer Feedback and Behavior Analysis Understanding customer feedback is crucial for optimizing last-mile delivery.

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Navigating M&A Trends in the Transportation, Logistics, and Energy Storage Space

Logistics Viewpoints

Additionally, customer demand for green solutions is surging, with a McKinsey survey indicating that 60% of consumers are willing to pay a premium for sustainable delivery services. For example, the global logistics automation market is expected to grow from $50 billion in 2023 to $120 billion by 2030, according to Allied Market Research.

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4 Steps to a Sustainable Transport Packaging Solution

Logistics Business Magazine

According to a global survey of 600 supply chain management executives conducted by Blue Yonder, almost half of the participants (48 percent) invested capital in this area. Analysis of the supply chain The first step is to assess whether it makes sense to switch to reusable plastic packaging for your own application.

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3 Ways Carriers Can Manage Rising Fuel Charges

CH Robinson Logistics

According to a 2020 survey by ATRI , 20.6% In a 2019 survey by WEX Inc, 23% of fleets reported that fuel costs were their top operational challenge. For example, C.H. While oil prices are particularly difficult to predict, there are ways to mitigate the impact of these rising fuel charges. of miles were reported as deadhead.

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What are Reverse Logistics?

Logistics Bureau

Looking to real-life examples for inspiration, we can ask, ‘Who does reverse logistics well?’ For regulators and the public, reverse logistics may be judged by how safe and how green the process is, for example, recycling products instead of throwing them into a landfill. Persuade the customer otherwise.

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What is Supply Chain Visibility and Why Isn’t It Enough?

Logistics Viewpoints

In a survey of 150 global manufacturing executives, 47% committed to improving supply chain visibility and tracking. According to the Global Supply Chain Disruption and Future Strategies Survey Report, this goal was the top-ranked planned tool investment. This example illustrates why supply chain visibility isn’t enough.