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Cost to Serve Analysis—And the Costs of Neglecting It

Logistics Bureau

Have you conducted a cost-to-serve (CTS) analysis for your enterprise? And that is the sole purpose of cost-to-serve analysis. If you were going to say, “What is a cost-to-serve analysis?” Only a complete cost-to-serve analysis will expose these underlying issues unless they happen to be discovered incidentally.

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Capability gaps and the absence of assessment – Logistics ‘unpreparedness’ and the International Forces East Timor mission in 1999 – Part Four

Logistics in War

By David Beaumont This article, and the series which follows, are an updated version of a presentation given at the Australian National University titled ‘ Logistics preparedness and mobilising the national support base: the effectiveness of ADF strategic logistics prior to Operation Warden 1999 ‘.

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Capability gaps and the absence of assessment – Logistics ‘unpreparedness’ and the International Forces East Timor mission in 1999 – Part Four

Logistics in War

By David Beaumont This article, and the series which follows, are an updated version of a presentation given at the Australian National University titled ‘ Logistics preparedness and mobilising the national support base: the effectiveness of ADF strategic logistics prior to Operation Warden 1999 ‘. P art One , Two and Three can be found here.

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ShipMonk Summits Enhance 3PL Mindsets

Ship Monk

Past summit highlights have included inspiring presentations from ShipMonk leadership, such as founder and CEO Jan Bednar , Chief Revenue Officer Kevin Sides, Chief Product Officer Rafael Zakinov, VP of Client Experience Christine Warren, and Chief People Officer Stuart Horowitz.

3PL 98
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“Flesh and Breath” – The Appeal of Delegating to AI and its Limits

Logistics Viewpoints

AI techniques like sentiment analysis can identify the emotions in language to provide insights for certain purposes like customer service or targeted marketing, but these methods don’t achieve true emotional intelligence, they only barely scratch the realm of human feelings, which defy rationality. My compassion cup has been overflowing.

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Preparing for preparedness – how should we begin?

Logistics in War

Moreover, the attitude of commanders and leaders, logisticians and staff planners to comprehensively and critically assess the Defence organisation – a ‘blue force analysis’ – also influences the logistics system to function as intended. Force structure requirements can change with different ‘demand, dependency, duration and distance.’.

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Omnichannel Retail and the Cost to Serve Online Customers

Logistics Bureau

Detailed cost-to-serve analysis can be complex and time-consuming, so it’s a good idea to break the task down by priority and target specific areas on which to concentrate. You will probably find, from your initial analysis, that your cost-to-serve follows the 80/20 rule. Which process steps cost the most, and the least, to complete?