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Why NPS Matters with Ian Aguilar

The Logistics of Logistics

With studies in Communications and Media from Mt. For an excellent explanation of Net Promoter Score (NPS), check out this article on hotjar. Following ten years with UPS, Ian co-founded LinkedIn ABM who earned recognition as a top 20 influencer on LinkedIn. Learn More About Why NPS Matters. Ian Aguilar’s LinkedIn.

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5 Reasons You Lose Customers with Paula Courtney

The Logistics of Logistics

The Verde Group ’s Canadian and US retail studies have been published globally in over 35 publications including Business Week, Forbes, the Wall Street Journal and Fortune. Reason 3 – Digital tools that are overly complicated or don’t meet customer expectations. Logistics case study. HBR Article. Paula Courtney LinkedIn.

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6 Critical Success Factors in Distribution Network Design

Logistics Bureau

Quality and Detail of Data and its Analysis In some of our earlier posts, weve stressed the importance of simplicity in distribution network design , and we will return to that topic later in this article. 4 of this article. Time is another resource you will consume in analysing all this data.

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A Lean Leadership Pocket Card

The Lean Thinker

The fundamentals are based on the “Rules-in-Use” from Decoding the DNA of the Toyota Production System , a landmark HBR article by Steve Spear and H. The article, in turn, summarizes (and slightly updates) Spear’s findings from his PhD work studying Toyota. Kent Bowen. PDCA Thinking. Four Rules: 1.

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Listening to the Voice of the Warehouse Worker –5 Factors Impacting Employee Attraction and Retention

Logistics Viewpoints

As a pioneer in warehouse technology and the development of solutions that empower warehouse workers, Lucas Systems recently commissioned a research study and developed the first Voice of the Warehouse Worker Insights. Workers want to stay at their jobs but need improvements to make their jobs easier and less stressful. Reduce mental stress.

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Q2 2025 Index Reflects Rising Confidence Amid Economic Uncertainty

Blue Grace Logistics

BlueGrace describes this report as an important tool for measuring expected expansion or contraction within the logistics sector. READ THE FULL ARTICLE based, non-asset-based 3PL BlueGrace Logistics, signaled positive momentum for both order volume expectations and revenue expectations, for the second quarter.

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Basic Introduction on Supply Chain and Logistics Benchmarking

Logistics Bureau

Related articles on this topic have appeared throughout our websites, why not check them out? Robobyrne: Warehouse & Distribution Centre Benchmarking Case Study. Benchmarking Success: Why Performance Benchmarking is a Powerful Management Tool. You can access it here: [link]. Supply Chain Secrets: One Of The Best KPI Ever.