Retailers Are Feeling The Pain In The Profit Line For Free Return Policy
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JANUARY 15, 2020
according to a study by research firm Appriss, up from $260 billion in previous years. The holiday season, of course, is the one to dread in the returns departments. These offenders are indeed a cause for concern among online retailers. Last year, $369 billion in merchandise, or 10% of total retail sales, was returned in the U.S.,
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