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I’ll also be providing some step by step guides and tools on these at our Free Seminars Series in February and March, but more on that later. Ask around your colleagues to see where they are gaining the most value and look for programs that are very practical and casestudy based. If you haven’t already, survey them!
At our seminars I often share casestudies demonstrating the impact of not getting this right. By simply including logistics activity in the rating criteria for customer service surveys, more companies would realise that some of their customers are being over-serviced while others feel that customer service in logistics is poor.
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