article thumbnail

Inventory Management Excellence: Some Companies to Learn From

Logistics Bureau

The answer depends, of course, on your company’s objectives and, particularly, on your customer service promises. Another takeaway is the importance of warehouse layout as an enabler for inventory management excellence. Over the course of around 15 years, the company perfected the strategy. Book your free consultation.

article thumbnail

6 Ways to Create a Stellar Post-Purchase Experience

Ship Monk

Fact: The buying process doesn’t end when a customer checks out. Just like how you poured time and effort into creating, marketing, and selling your products, the same should be done in the post-purchase stage. In fact, one of the biggest post-purchase mishaps is a simple lack of communication. Loop Customers In. deliveries.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Encarna Invests in Hyundai and Expands Forklift Training Courses

Logistics Business Magazine

Since then, we have purchased some land and have relocated our business and set up a new base in Tournon.”. Our forklifts and machines are operated by many different people and are really put through their paces during the four-day training course – they are in use for six to seven hours every day,” commented Anne-Céline.

article thumbnail

My Inventory Control at Home

Logistics at MPEPS at UPV

You may think I am crazy or I have too much free time, but… I actually track the goods I buy and the stock of essentials on an excel sheet. I created a list of the goods that I buy and the frequency of ordering (they include food and drugstore products). Continue reading to find out how I do it. Consumption list.

article thumbnail

How to Reduce Ecommerce Returns

Ship Monk

Basically you need to provide info on everything people buying your products could potentially want to know in order to make an informed decision. Potential customers also value opinion when bridging the gap from browse to buy. A strong customer service game before a purchase is made can help reduce returns. Think about it.

article thumbnail

Customer Service Continues to be King at ShipMonk

Ship Monk

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards.

article thumbnail

Resolving Ecommerce Shipping Claims

Ship Monk

Each time a customer makes a purchase from your ecommerce brand they are giving you two things. Because by putting in their credit card numbers and hitting BUY, they are trusting that this transaction will positively benefit them in some way. Of course it is, right? The first is obvious—their business. like MonkProtect ).

eCommerce 104