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6 Ways to Create a Stellar Post-Purchase Experience

Ship Monk

Fact: The buying process doesn’t end when a customer checks out. Just like how you poured time and effort into creating, marketing, and selling your products, the same should be done in the post-purchase stage. In fact, one of the biggest post-purchase mishaps is a simple lack of communication. Loop Customers In. deliveries.

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Inventory Management Excellence: Some Companies to Learn From

Logistics Bureau

The answer depends, of course, on your company’s objectives and, particularly, on your customer service promises. Another takeaway is the importance of warehouse layout as an enabler for inventory management excellence. Over the course of around 15 years, the company perfected the strategy. Book your free consultation.

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Customer Service Continues to be King at ShipMonk

Ship Monk

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards.

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Resolving Ecommerce Shipping Claims

Ship Monk

Each time a customer makes a purchase from your ecommerce brand they are giving you two things. Because by putting in their credit card numbers and hitting BUY, they are trusting that this transaction will positively benefit them in some way. Of course it is, right? The first is obvious—their business. like MonkProtect ).

eCommerce 105
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The 3 Pillars of Supply Chain Management (And Why Their Alignment Matters)

Logistics Bureau

Despite the apparent complexities involved in supply chain management, achieving excellence really doesn’t have to be too difficult. In this post, we explain what those pillars are, why they matter, and how to align them in a way that supports supply chain management excellence. The Importance of Alignment.

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AR, VR, and eCommerce

Ship Monk

As such, they excel in different ways, even if their usage is sometimes perceived as interchangeable. Of course, there are always exceptions, as was the case with Pokémon Go, which relied on augmented reality to woo millions of fans around the globe.

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Importance of Social Proof in Ecommerce

Ship Monk

Did you know that 93% of consumers say that online reviews influence their purchase decisions? Every time we buy something online, we’re gambling that what we see is what we’re going to get. Every time we buy something online, we’re gambling that what we see is what we’re going to get. That’s a mind-blowing statistic.

eCommerce 105