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6 Ways to Create a Stellar Post-Purchase Experience

Ship Monk

Fact: The buying process doesn’t end when a customer checks out. Just like how you poured time and effort into creating, marketing, and selling your products, the same should be done in the post-purchase stage. In fact, one of the biggest post-purchase mishaps is a simple lack of communication. Loop Customers In.

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Customer Service Continues to be King at ShipMonk

Ship Monk

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards.

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Resolving Ecommerce Shipping Claims

Ship Monk

Each time a customer makes a purchase from your ecommerce brand they are giving you two things. Because by putting in their credit card numbers and hitting BUY, they are trusting that this transaction will positively benefit them in some way. The first is obvious—their business. The second, which is less obvious, is their trust.

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AR, VR, and eCommerce

Ship Monk

As such, they excel in different ways, even if their usage is sometimes perceived as interchangeable. Of course, there are always exceptions, as was the case with Pokémon Go, which relied on augmented reality to woo millions of fans around the globe. AR and VR: Benefits and Examples.

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A Guide to Growing and Scaling Your Business – PART 2

Ship Monk

Big brands are not built from one-off purchases. make a customer’s buying experience simpler and more favorable, thus increasing satisfaction and encouraging brand loyalty. That, of course, doesn’t mean you shouldn’t focus on the present state of things. Caring Customer Service. The better your profit, the more you scale.

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The Role of TMS in a Logistics Partner’s Strategy and Value Proposition

Talking Logistics

Operational excellence, of course. This allows customers to go to one place to purchase any of our services. With us running five lines of service through our brokerage, we had to have a rating engine that enables us to present the best rates back to customers through our My HNRY portal.

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Omnichannel Retail and the Cost to Serve Online Customers

Logistics Bureau

If yours is one of those businesses shifting from traditional to online retail, you’ve probably faced some of the logistical challenges arising from the need to deliver your customers’ purchases to them. To do so, you will need to map the sequences of activities involved in serving your customers who buy those particular SKUs.