Remove Course Remove Eliminating Excel in Purchasing Remove Presentation
article thumbnail

6 Ways to Create a Stellar Post-Purchase Experience

Ship Monk

Fact: The buying process doesn’t end when a customer checks out. Just like how you poured time and effort into creating, marketing, and selling your products, the same should be done in the post-purchase stage. In fact, one of the biggest post-purchase mishaps is a simple lack of communication. Loop Customers In.

article thumbnail

Customer Service Continues to be King at ShipMonk

Ship Monk

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

AR, VR, and eCommerce

Ship Monk

As such, they excel in different ways, even if their usage is sometimes perceived as interchangeable. Of course, there are always exceptions, as was the case with Pokémon Go, which relied on augmented reality to woo millions of fans around the globe. AR and VR: Benefits and Examples.

article thumbnail

Resolving Ecommerce Shipping Claims

Ship Monk

Each time a customer makes a purchase from your ecommerce brand they are giving you two things. Because by putting in their credit card numbers and hitting BUY, they are trusting that this transaction will positively benefit them in some way. The first is obvious—their business. The second, which is less obvious, is their trust.

eCommerce 105
article thumbnail

Omnichannel Retail and the Cost to Serve Online Customers

Logistics Bureau

If yours is one of those businesses shifting from traditional to online retail, you’ve probably faced some of the logistical challenges arising from the need to deliver your customers’ purchases to them. To do so, you will need to map the sequences of activities involved in serving your customers who buy those particular SKUs.

article thumbnail

The Role of TMS in a Logistics Partner’s Strategy and Value Proposition

Talking Logistics

Operational excellence, of course. This allows customers to go to one place to purchase any of our services. With us running five lines of service through our brokerage, we had to have a rating engine that enables us to present the best rates back to customers through our My HNRY portal.

article thumbnail

7 Things That Matter Most To Fresh Food Supply Chain Leaders

Logistics Bureau

This is nothing new of course. Equipment and technology intensive: The fresh supply chain operator must utilise specialisedand expensive equipment and technology to prolong the freshness of produce and present it to consumers in the best possible condition. Tesco for example, buys lettuce from Spain for its store in the United Kingdom.