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Customer Service Continues to be King at ShipMonk

Ship Monk

2024 is 4th Year in a Row 3PL is Recognized with BIG Customer Service Award April 10, 2024 — Customer service is a 365-day a year duty, but today the Business Intelligence Group is shining an extra light on this critical component to any company’s success by announcing the winners of the BIG Excellence in Customer Service Awards.

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Importance of Social Proof in Ecommerce

Ship Monk

Did you know that 93% of consumers say that online reviews influence their purchase decisions? Every time we buy something online, we’re gambling that what we see is what we’re going to get. Every time we buy something online, we’re gambling that what we see is what we’re going to get. That’s a mind-blowing statistic.

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7 Reasons Why ShipMonk is the Smart 3PL Choice

Ship Monk

We’re talking the tools, technology, and team members who set you up for success on all fronts. MonkProtect MonkProtect is a post-purchase suite that helps ecommerce brands “stress less and grow more” by protecting ecommerce orders. Have more questions? Overall, our 3PL is in the business of growth.

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How to recession-proof your small trucking company: A survival guide for truckers in 2022

Envase Technologies

Given the current state of the market, the best way to achieve these priorities is to find opportunities to excel at the following: Control fuel costs. Without question, the largest cost incurred by any small trucking company is the purchase of fuel. But in the end, you have to purchase fuel. We are not anti-factoring.

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Philip Morris International’s Pivot to Smoke-Free Products Complicates their Supply Chain

Logistics Viewpoints

But in 2016, Philip Morris International decided to change the course of its history by leading a transformation in the tobacco industry to create a smoke-free future based on products, which while not risk-free—are a better choice for adult smokers than continuing to smoke. The tool was able to create a model going out multiple years.

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Omnichannel Retail and the Cost to Serve Online Customers

Logistics Bureau

If yours is one of those businesses shifting from traditional to online retail, you’ve probably faced some of the logistical challenges arising from the need to deliver your customers’ purchases to them. To do so, you will need to map the sequences of activities involved in serving your customers who buy those particular SKUs.

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2-Day Shipping 2-torial

Ship Monk

2-Day shipping is when ecommerce customers receive their orders within two days of purchase, assuming they click BUY before a specific cutoff time on a given day. Yes, site design, advertising, branding, and, of course, product design have an impact on customer acquisition. Sound simple? But their loss is your gain.