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By providing them with access to a single, centralized knowledgebase via their mobile device, you can equip your techs with everything they need to impress your customers with professionalism when they arrive. Without access to the right information, your technicians can’t be expected to solve a customer’s problem on the first visit.
If you haven’t already, start by creating documentation that applies to your business-specific needs as they pertain to ongoing maintenance and usage in WorkWave Service. To supplement your SMEs, encourage your staff to use the WorkWave KnowledgeBase to keep themselves informed and educated on all things WorkWave Service.
By using real shipment data, you can reduce transportation costs, improve service quality, and create a cost-efficient flow of goods. With the ability to compare scenarios based on travel times and costs, this tool helps identify network inefficiencies and optimize product flows for a more streamlined supply chain.
Gone are the days of sending written requests or spending hours tracking down a point of contact to acquire the data needed to generate reports or determine when to schedule maintenance, order parts, or perform other relevant tasks. Instead of vendors waiting on hold while employees track down information, data is available within seconds.
Knowledge gaps would also allow for the unfair or unethical use of the technology. However, further research and more knowledge-based policies can prevent this situation. Additive manufacturing produces light-weight goods made by depositing layers from digital 3D design data.
We've documented them in our labor shortage post. They can help determine your average spend on equipment maintenance and many other things, such as: Using data to understand fleet size & costs and recognize your most efficient fleet size. Lack of process records or documentation. Track asset location anywhere, at any time.
Rigorous data is scarce is in this area. Data from the National Science Foundation’s 2015 Survey of Doctorate Recipients reveals an unemployment rate for science, engineering and health (SEH) Doctorates is 1.78%, compared to the national average of around 4% at the time. However, that same report indicated that about 12.9%
Recruiting locally also improves our knowledgebase. We are entering a digitalized phase and implementing complete transparency to create the real openness that is required between client, distributor and customer to truly improve the service and cost analysis data expected.
Others wave their hands and announce sweeping megatrends that sound impressive, but that lack supporting data. More and more transactions, operations and processes are conducted within IT servers and data centres. The problem of knowledge storage and retrieval affects supply chains more than many other business areas.
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