Remove Data Remove Knowledge Base Remove Packing
article thumbnail

Unlocking Supply Chain Potential with AI Agents and Multi-Agent Workflows

Logistics Viewpoints

Understanding AI Agents At its core, an AI Agent is a reasoning engine capable of understanding context, planning workflows, connecting to external tools and data, and executing actions to achieve a defined goal. Integrate with External Tools and Data: AI Agents can augment their inherent language model capabilities with APIs and tools (e.g.,

article thumbnail

After the Order: Customer Service Best Practices

Ship Monk

What if your fulfillment center picks and packs the wrong item? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Centralize customer interaction data. Enable self-service. Act (when you can ).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Overcoming the Hurdles for FMCG Transportation & Distribution Across ASEAN

Logistics Manager

It must be clearly demonstrated that the temperature is controlled in all aspects of the supply chain, including storage, picking, packing, transporting and receiving; where products are returned, the temperature chain must not be broken, otherwise the product is deemed unusable and must be destroyed.”.

article thumbnail

Inside ShipMonk’s CX Team with Senior Manager Anne Melendez

Ship Monk

However, the training is so thorough at ShipMonk, and experts in different departments are so willing to teach you, that you’re able to delve in right away and build your knowledge base. You could also let your CX manager know certain data points, QBRs, etc.