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Does it require manual data entry? Tap into the knowledgebase of your employee base – Because distribution center employees tend to move around more than others, they may have experience with a good solution or have already used something similar to what is being considered.
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A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Centralize customer interaction data. Product reviews and post-purchase satisfaction surveys are also good sources, as long as someone is reading them.
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