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The definition of ‘supply chain’ has also shifted over time. However, technology also helps develop advanced tools that enable third party logistic providers (3PL) to gain a competitive edge. On August 9th, 2018, Morai Logistics released an eBook entitled Customer Service: A Long Term Strategy for Future Supply Chains.
The last-mile is definitely an area of interest for a lot of shippers due to its dynamic nature,” says Amit Sethi , senior manager for logistics and supply chain at Capgemini. “A We needed a tool that would enable better communication among our logistics, warehouse and customer service teams,” says Ballerstedt.
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