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By providing them with access to a single, centralized knowledgebase via their mobile device, you can equip your techs with everything they need to impress your customers with professionalism when they arrive. Without access to the right information, your technicians can’t be expected to solve a customer’s problem on the first visit.
With the aim of broadening its members’ skills and knowledge, Globalia Logistics Network has launched its Online Logistics Academy. This course will instruct the participants on multiple themes including export packaging, warehousing, document preparation or cargo insurance and it has already opened its registration.
The programmes will allow members to learn and execute complicated supply chain processes, enhance their knowledge of logistics tools, and prepare themselves to effectively deal with the present challenges in the industry. The future of the freight forwarding sector is constantly evolving.
If you haven’t already, start by creating documentation that applies to your business-specific needs as they pertain to ongoing maintenance and usage in WorkWave Service. To supplement your SMEs, encourage your staff to use the WorkWave KnowledgeBase to keep themselves informed and educated on all things WorkWave Service.
Gone are the days of sending written requests or spending hours tracking down a point of contact to acquire the data needed to generate reports or determine when to schedule maintenance, order parts, or perform other relevant tasks. Thanks to asset tracking, cross-departmental collaboration is often completely automated.
Along with instant quotes from multiple carriers in one place, get your freight documents automatically as soon as you book your shipment. It’s not something we do often so we don’t have a dedicated shipping department or the knowledgebase that comes from repetition. I forgot to add a request to my order.
We've documented them in our labor shortage post. Furthermore, tracking, managing, sourcing, and ordering parts from different places are difficult tasks, especially when different brands and models are involved. Lack of process records or documentation. Maintenance documentation in a maintenance log.
In the very near future we will be implementing case barcode scanning at delivery for complete system control from order creation to final delivery. We create the right customer experience and a balance of service quality aligned with cost control, full order, real time visibility and legal and local compliance.
Their aim was to deliver services that perfectly answer customers’ needs in order provide extra special care for each individual customer. Even if a customer is new to shipping and logistics; we can help them in preparing documentation like, Bill of Ladings, Invoices, Packing Lists and all other involved documents.
Today’s consumer increasingly expects to be able to order a product online, pay for it in one shop, and take it back to another shop for a refund if dissatisfied with the purchase. The problem of knowledge storage and retrieval affects supply chains more than many other business areas. One candidate is omni-channel distribution.
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