Remove eCommerce Remove How To Remove Knowledge Base
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Inside ShipMonk’s CX Team with Senior Manager Anne Melendez

Ship Monk

Prior to that, I spent five years on Wayfair’s B2B and ecommerce operations. Wendy as VP Customer Service is a people-first leader who focuses on identifying strengths, weaknesses, and opportunities with all team members to personalize how to coach them to achieve what they’re capable of. Q: Why did you want to work at ShipMonk?

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Women in Logistics 2023 – PART 2

Ship Monk

At ShipMonk, we’re honored to have tons of talented, intelligent, creative, passionate women working to make our corner of the ecommerce world shine bright. In celebration of International Women’s History Month, we’re highlighting the ladies dominating the logistics industry across our international ecommerce fulfillment centers.

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After the Order: Customer Service Best Practices

Ship Monk

Ever spent waaay too much time trying to find an answer to a product question or figure out how to return something? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Enable self-service.

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Supply chain trends to watch out for in 2023

Logistics Business Magazine

Most recent surveys show that a top-of-mind concern for new employees is their employer’s “personality”, or the organisational values, behaviours, and other codified and uncodified norms of how people interact with each other both internally and externally. Companies can say, “We’ll just buy it from Nielsen”.