The Value of a Little Bit of Information
The Lean Thinker
SEPTEMBER 23, 2024
Shortly after 9am last Friday my home Internet went down. After doing my own troubleshooting, I was pretty certain it wasn’t anything in my control, so I called the technical support line of my provider. The person on the other end (who I later in this saga learned was in the Philippines) was obviously reading a script as we went through reporting which blinkenlights were working (and not working) on the interface box (ONT – Optical Network Termination), doing a power cycle of same,
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