Closing the IT-Gap: Cost-Effective Ways to Manage Logistics Technology
Cyzerg
AUGUST 21, 2020
In the logistics and supply chain industry, customers are demanding more technological capabilities from their service providers. The annual Third-Party Logistics Study analyzes the gap in what customers deem necessary in the IT capabilities of services providers compared to their satisfaction with current capabilities. As you’ll see in the figure below, the gap has decreased over time, but logistics businesses are still not satisfying customer needs.
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