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Customer service is a top priority for every business owner and manager. And when it comes to shipping, you want a shipping partner who takes customer service as seriously as you do. Bottom line, working with a third-party logistics provider (3PL) can help you improve customer service, which leads to greater customer satisfaction and loyal customers.
It is extremely interesting what has happened over the past 4-5 months where every shipping carrier started implementing this “premium” strategy which is nothing but a variation of a GRI without the 30-day notice requested by the Federal Maritime Commission (FMC.). This policy has allowed steamship lines to basically adjust rates on a daily basis by playing with sudden increases without any notice and any possibility to dispute.
Well-organized inventory management is a must-have for a successful retail strategy. In the post-pandemic world, optimal use of warehouse space is a necessity to meet the budget bottom line and grow profits. Often, shippers are faced with inaccurate or inconsistent inventory management which leads to overstocking or understocking. . While understocking is a common issue, overstocking, or deadstock, is rarely talked about in the retail industry.
Warehousing and distribution operations often have difficulties hiring and retaining order fulfillment associates. A logistics labor shortage and record low unemployment in the years leading up to the pandemic haven’t made recruiting and retention easy for fulfillment centers.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
MONDAY: 2 PERS 1 MACHINE. TODAY: 1 PERSON 2 MACHINES. On a Thursday afternoon in the summer of 1997 I sent that pager message (remember pagers?) to Rick from the factory where I had spent a week working with Mr. Shimura of Shingijutsu and Reiko, his interpreter. I knew that Rick would be wrapping up a class teaching the basics of kaizen events to a group of suppliers and if I were lucky, he would see the pager message and use it as a reinforcement to the participants.
The CPG Supply Chain with Mike Neme. Joe Lynch and Mike Neme discuss the CPG supply chain and Mike’s approach to winning and managing business with emerging consumer packaged goods (CPG) companies. About Mike Neme. Mike Neme is a principal at Hook Logistics Powered by Globaltranz. Mike started his career with Worldwide Express back in 2014 where from the beginning he realized providing solutions to increase an organization’s profitability and enhance efficiencies was more impactful than trying t
The CPG Supply Chain with Mike Neme. Joe Lynch and Mike Neme discuss the CPG supply chain and Mike’s approach to winning and managing business with emerging consumer packaged goods (CPG) companies. About Mike Neme. Mike Neme is a principal at Hook Logistics Powered by Globaltranz. Mike started his career with Worldwide Express back in 2014 where from the beginning he realized providing solutions to increase an organization’s profitability and enhance efficiencies was more impactful than trying t
Dot Foods implemented a GPS refrigerated trailer monitoring system that integrates with broader fleet management, regulating and maintaining ideal temperatures in refrigerated trailers via a wireless monitoring system.
Top Dog Direct is a leading “as seen on TV” company that finds, develops and launches new products. When its B2C fulfillment company went out of business, the company leaned on its B2B distribution partner to take on consumer-direct fulfillment. It did not go well.
In case you were in any doubt, this past year taught us that the rules for success moving forward won’t be the same as those from the past. This is particularly true in transportation management. In research we recently conducted in partnership with Transporeon, we asked over 300 shippers, carriers, and other transportation stakeholders from. Read more The Way Forward in Transportation Management.
Charlie Saffro and the CS Recruiting Story?. Ryan Schreiber hosts a podcast about Charlie Saffro and the CS Recruiting story. Charlie is the Founder and President of CS Recruiting a firm that specializes in logistics and supply chain recruiting. About Charlie Saffro. Charlie Saffro is the President and Founder of CS Recruiting. Charlie has over 14 years of direct recruiting experience within the Logistics, Transportation, and Supply Chain space.
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Digitize Invoicing to Eliminate Errors and Guard Cash Flow. In this article, we explore Invoice Reconciliation tools as a core piece of every digital 3PL/freight brokerage’s operations. This post is part of a , series of posts that aims to shed light on the many new and innovative freight tech solutions that empower freight brokers to transform digitally.
Here are the top 15 states when it comes a propensity to issue lights-related violations. And data also point to the both 2021 Roadcheck enforcement-emphasis areas in Georgia, Vermont and Nevada.
Generation stereotypes exist, and as the authors of a Harvard Business Review article state, “these beliefs can get in the way of how people collaborate with their colleagues, and have troubling implications for how we people are managed and trained.” So, last September we asked our Indago members, “Do you agree or disagree that stereotypes. Read more Generation Stereotypes: Do They Hinder Supply Chain Collaboration?
Will Chu and the Vector Story. Joe Lynch and Will Chu discuss Will’s story and the story of his company, Vector. Will is the Co-Founder and CEO of Vector, a firm that is digitizing the pickup and delivery process. About Will Chu. Will Chu is a Co-founder and CEO of Vector , a logistics technology company that enables seamless collaboration by all parties in a shipment’s lifecycle.
Procurement leaders are at a pivotal moment. With CPOs playing an increasingly strategic role, it’s time to leverage innovation and technology to drive resilience and efficiency. Download The 2025 Annual ProcureCon CPO Report to uncover key insights to thrive in a dynamic procurement landscape. What’s Inside: How CPOs are driving strategic decision-making and technology adoption The top priorities and challenges for procurement in 2025 Why AI, sustainability, and data analytics are essential for
Covalent, a new fashion brand using carbon-negative materials in its line of accessories, turns to IBM to create a blockchain that tracks and verifies the positive environmental impact of its products.
I recently had the opportunity to speak with Mike Khodl, VP of Differentiated Technologies at Dematic. We spoke mostly about achieving optimal warehouse performance. However, we discussed a number of key subtopics, beginning with the role of software intelligence in automated warehouses as a strategic value driver, and the critical role it plays in in managing the automation, manual activities, material flows, and order fulfillment within a facility.
It’s one of those Friday mornings: I’m trying to think, but nothing happens! So, I’ll just move on. Here’s the supply chain and logistics news that caught my attention this week: Descartes Acquires QuestaWeb project44 Acquires Ocean Insights Leading Supply Chain Risk Analytics Companies, Resilience360 and Riskpulse, Combine and Rebrand as Everstream Analytics Moderna and.
As part of the shipping process , load and delivery management metrics must be developed for each company and at times each load or shipment. Managers can calculate freight rate charge estimates to see what needs to be passed on to customers and what needs to be made up for elsewhere in the supply chain. Freight calculators can also help with budgeting to ensure suppliers, drivers, employees, and third-party members are all covered.
The global trade landscape is shifting. If President Trump’s proposed tariffs come into effect, they will impact your logistics in significant ways. Our free guide provides essential insights for consumer brands and manufacturers. It is crucial to understand what these challenges mean for your logistics operations, and more importantly, how to prepare.
A mass movement from traditional brick-and-mortar shopping methods toward more online activity was inevitable, and already in process, but the COVID-19 pandemic accelerated the transformation.
Digitization in tender management is a concept that is becoming increasingly relevant to carriers and freight forwarders. By eliminating all the onerous and antiquated processes in tender management (such as spreadsheets with complex rate structures and hundreds of shipping lanes) and replacing them with digital technologies, carriers can benefit from massive efficiency gains and reallocate resources to higher-value tasks.
In its monthly Manufacturing Report on Business, ISM said that the report’s key metric, the PMI, was 60.8 (a reading of 50 or higher indicates growth), which was 2.1% higher than January’s 58.7, and matched the 60.8 PMI recorded in February 2018, with the overall economy growing for the ninth consecutive month. The February PMI reading is 6.8% above the 12-month average of 54.0.
Using advanced monitoring technology to fine-tune efficiencies in production and match consumption trends will accelerate efforts to create more sustainable food systems and life-saving distribution networks.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Remembering Anthony Scott Townley Sr.: "Whether it was food, hospital supplies, oil or gas, my dad hauled it all. His life made a difference in this world, and it’s not just him but the many truck drivers who have decided that the road is their home.".
Trinity Logistics, a Top 20 3PL offering people-centric freight solutions®, today announced that it is Great Place to Work-Certified. Great Places to Work certifies companies through its rigorous, data-driven For All methodology, confirming that 95 percent of Trinity’s employees have a consistently positive experience as compared to 59 percent at a typical US-based company. .
Memphis-based global freight transportation and logistics services provider FedEx announced this week it is making a $2 billion investment in order to have carbon-neutral operations by 2040, which it said will be focused on by initial investments in vehicle electrification, sustainable energy, and carbon sequestration.
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
To reap the rewards of a data-driven e-commerce returns strategy, logistics leaders should follow these steps: Keep all stakeholders working together and sharing the right information with related communications via API-integrated systems. Reduce confusion over bookings, pickups, and deliveries by sharing critical documents within an overarching TMS platform.
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