Cost to Serve Analysis—And the Costs of Neglecting It
Logistics Bureau
SEPTEMBER 4, 2023
I’ll start this post off with a straightforward question. Have you conducted a cost-to-serve (CTS) analysis for your enterprise? If you can answer with a “Yes”, I applaud you. If you can only say “No”, I will not be surprised, because many companies have never drilled down into the costs involved in selling specific SKU categories, individual SKUs, or providing particular services connected with those sales, to specific customers or customer categories.
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