Omnichannel Retail and the Cost to Serve Online Customers
Logistics Bureau
MAY 31, 2021
If yours is one of those businesses shifting from traditional to online retail, you’ve probably faced some of the logistical challenges arising from the need to deliver your customers’ purchases to them. For example: Compared to selling a product in-store, the cost to deliver that same item as a small parcel can be several times higher.
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