Remove Examples Remove Freight forwarding Remove Survey
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How Freight Forwarders Benefit Businesses and Personal Shippers

ShipLilly

Personal shippers and businesses should be taking advantage of the opportunities presented by the existence of freight forwarders. For example, a recent survey of 100 randomly selected people showed that many are not conversant with shipping industry terminologies, let alone the services. So, what is freight forwarding?

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Top Trends in Freight Forwarder Digitization

Freightos

The digitization of the freight industry is about improving speed and efficiency. . This trend moved forward in exciting ways in 2019. For example: CH Robinson launched Freightquote – This platform takes aim at SMBs enabling simple online search and e-booking across multiple US trucking carriers.

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The State of Freight Forwarder Response Time

RPA Labs

That’s the average response rate for a freight forwarder to respond to a quote request as uncovered in this unique approach by automation workflow company, RPA Labs. While we’ve heard this sentiment time and time again, have freight forwarders really changed the way they respond to customers? Small & Mid-Size FFs.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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Freight Forwarding Customer Service Best Practices: 5 Ways to Improve Customer Experience

RPA Labs

To maintain a competitive edge in the shipping and logistics industry, businesses must follow a few best practices to improve freight forwarding customer service. As such, they can better their freight forwarding customer service goals as well. Together, it builds a better freight forwarding customer service experience.

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How These 5 Freight Forwarding Technology Innovations Boost Service Levels, Reduce Costs, & Improve CX

RPA Labs

Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. Technology also adds value for freight forwarders by generating predictive arrival times and managing the sailing schedules. Reduced Confusion Over ETA and Appointment Scheduling.

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How These 5 Freight Forwarding Technology Innovations Boost Service Levels, Reduce Costs, & Improve CX

RPA Labs

Freight forwarding technology is designed to reduce costs, hasten bookings, and help international trade flow seamlessly. Technology also adds value for freight forwarders by generating predictive arrival times and managing the sailing schedules. Reduced Confusion Over ETA and Appointment Scheduling.