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For example, food will be required close to BBD (best before date) and batch control is necessary for recalling and tracking purposes. One example of how we cope with challenges, is DKSH’s capability to deal with any temperature through the ASEAN countries. Recruiting locally also improves our knowledgebase.
What if your fulfillment center picks and packs the wrong item? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Test different packing materials or switch shipping carriers. Enable self-service.
However, the training is so thorough at ShipMonk, and experts in different departments are so willing to teach you, that you’re able to delve in right away and build your knowledgebase. I, for example, make it a point to join meetings, speak at meetings, jump into emails so the merchant I’m working with knows I’m there.
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