Remove Examples Remove Knowledge Base Remove Packing
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Overcoming the Hurdles for FMCG Transportation & Distribution Across ASEAN

Logistics Manager

For example, food will be required close to BBD (best before date) and batch control is necessary for recalling and tracking purposes. One example of how we cope with challenges, is DKSH’s capability to deal with any temperature through the ASEAN countries. Recruiting locally also improves our knowledge base.

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After the Order: Customer Service Best Practices

Ship Monk

What if your fulfillment center picks and packs the wrong item? A knowledge-base support platform, such as Zendesk, HelpDocs, or Zoho Desk, enables customers to search a private database for answers to the most frequently asked questions. Test different packing materials or switch shipping carriers. Enable self-service.

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Inside ShipMonk’s CX Team with Senior Manager Anne Melendez

Ship Monk

However, the training is so thorough at ShipMonk, and experts in different departments are so willing to teach you, that you’re able to delve in right away and build your knowledge base. I, for example, make it a point to join meetings, speak at meetings, jump into emails so the merchant I’m working with knows I’m there.