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MTS Logistics: An Example of Great Customer Service in Shipping

MTS Logistics

Real-time delivery status updates are crucial for keeping customers informed about their orders, ensuring they are present to receive them, and confirming that the contents meet their expectations. Once onboard, our progressive human resource policies and programs ensure that employees are motivated to achieve at their highest levels.

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A First-Timer’s Guide to KataCon

The Lean Thinker

A Breakout Session at the TWI Summit Last year (2022) was “Old friends meeting for the first time” as 2021 had been virtual and the online community really came together during 2020 and 2021. Hence the name of this blog *smile*) I am also doing a breakout workshop about how Toyota Kata and TWI integrate into a single system.

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Editor’s Choice: 8 Supply Chain Planning Challenges Retailers Will Face In 2022 And Tips To Overcome Them

Logistics Viewpoints

Insufficient materials to meet customer demand. The ongoing chip crisis since last year affecting 100+ industries is the best example: supply couldn’t meet the increased demand, which led to rising prices and shortages in computers, cars, and pretty much any other electronics product with chips.

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KataCon4–Notes along the way: Part 2

The Lean Thinker

That doesn’t mean that someone in a ring further out won’t have their needs met, but they will meet those needs in ways that don’t compromise the process for personas closer to the center. For example, for an ideal retail experience, a mom with two kids in tow would be a different customer than a single guy.

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Boeing: The Turning Point(s)

The Lean Thinker

They realized then that Boeing had to transform itself from an engineering company focused solely on meeting engineering challenges to one focused on meeting the needs of the customers. But the key to meeting the needs of the customers was more than just understanding those needs better. Usually… overtime.

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9 Apps in 2 Days: Business App Development Acceleration

AIMMS

I recently had the pleasure of meeting Christian Olsen, Head of Business Development at Höegh, a leading global shipping company specializing in vehicle transportation services. One of our largest customers, for example, is Nissan. Tell me a little about the AIMMS Two Day Workshop. We are very happy to be at the workshop.

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7 Strategic Performance Business Practices with 3PL KPIs and 4 KPI Problems to Solve

GlobalTranz

Are they meeting all of their goals? Action plan to correct 3PL KPIs which are meeting mutually set goals. IT Systems, EDI , Phone, e-mail or face-to-face visit are necessary to use for effective communication in meeting KPIs. What is lacking? Are we improving? If not, why not? Communication System: Measure all Systems.

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