What is a “Socio-Technical System?”
The Lean Thinker
DECEMBER 9, 2022
When “trams” (coal carts) were in short supply, for example, the “trammers” would horde carts to optimize their team’s performance at the expense of other teams being limited by the number of carts available. The study I am citing here was commissioned to determine why. This all changed shortly after WWII.
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