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MTS Logistics: An Example of Great Customer Service in Shipping

MTS Logistics

A superior experience now transcends reliable and consistent delivery services. Companies that provide a unique experience can draw in and keep more customers, leading to enhanced growth and increased profitability. Supply chain and logistics operations have become central to differentiated customer experience strategies.

Examples 105
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Hapag-Lloyd and Maersk’s Gemini Cooperation: How This Partnership Could Change Shipping

MTS Logistics

A prominent example of such a partnership is between Hapag-Lloyd and Maersk, announced in January 2024 and set to launch on February 1, 2025, under the name “Gemini.” In response to these pressures, major shipping companies are increasingly forming strategic alliances.

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Empowering a Greener, Smarter Future in Logistics Through AI

MTS Logistics

This shift minimizes human error and labor costs while ensuring swift and accurate processing of goods, enhancing the overall reliability of logistics operations.

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Autonomous Drones vs. Autonomous Vehicles: Analyzing Logistics Applications of Amazon, UPS, Tesla and More.

Logistics Viewpoints

For autonomous vehicles, investment in roadside infrastructure, including charging points, will support long-distance travel and improve system reliability. For example, self-driving trucks could deliver shipments to regional hubs, where drones would then complete last-mile delivery.

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Navigating Global Port Congestion: What North American Exporters Need to Know in 2025

MTS Logistics

Congestion is still impacting key transshipment hubs like Cartagena (90+ ships in port and anchorage in mid-December 2024), Freeport (21+ container ships in queue as of December 2024), and Kingston (50% above 2020 volumes and only 9% schedule reliability) these are particularly important hubs for U.S.

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The Economics of Space Freight: Reducing Costs, Addressing Challenges, and Defining Future Logistics

Logistics Viewpoints

The Current Space Freight Landscape The space freight ecosystem today includes both private companies and national programs working to establish a reliable infrastructure. For example, current costs for private space launches range from $2,600 to over $10,000 per kilogram, depending on the mission, which poses a barrier for smaller companies.

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10 Ways A Data Gateway Improves Time to Value Across Your End-to-End Supply Chain

Logistics Viewpoints

For example, with a data gateway, a supply planner gains accelerated access to customer orders, inventory levels, and transportation schedules, all in one place, to increase the user experience of making the right choice to identify inefficiencies and make better, more informed decisions.