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5 Reasons You Lose Customers with Paula Courtney

The Logistics of Logistics

Paula is the CEO of The Verde Group , a Customer Experience (CX) research consultancy specializing in measuring, tracking and improving the specific customer experiences statistically linked to growing revenue, market share, and customer life-time value (LTV). About The Verde Group. 5 Reasons You Lose Customers with Paula Courtney.

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Alleviating the Uncertainty of Peak Season: The Role of Home Delivery in 2024

Logistics Viewpoints

A recent study of home delivery sustainability found that 83% of consumers aged 18-24 and 71% of 25-34-year-olds consider the environment when making a purchase, compared to only 43% of consumers aged 65 and older. dates several weeks in advance) based on real-time insight into existing commitments and delivery resources.

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Toyota Kata and Culture Change

The Lean Thinker

When we study “culture” we are looking at the groups’ default patterns of interaction. It is even harder when you are talking about group behavior vs. simply individuals. Actually the message of “adaptive leadership” has been present since at least the first KataCon back in 2015. Leadership.

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Case Study: InterChange Group

Camelot 3PL Software

Background: InterChange Group in Harrisonburg, VA performs cold-storage warehousing and distribution for major U.S. Deploying the technology investment with temperature and time-sensitive food-products, in an accelerated timeline, presented many challenges. food producers and other suppliers around the world.

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How Technology Makes Continuous Innovation Possible: A Case Study with Unilever

Logistics Viewpoints

Continuous Innovation Is the Core of Successful Partnerships At the end of the day, if the environment for continuous improvement and proactive innovation is not present, even the best of technologies lose relevance in today’s dynamic setting.

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Thoughts and Notes from KataCon 2020

The Lean Thinker

Something I have observed in the past is that each KataCon seems to take on an informal theme of its own – a common thread or feeling that is established more by the participants than the presenters. When I listen to presentations, I am more likely to take down notes of what thoughts or insights I take away than the actual content.

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Fleet Route Optimisation in the Past, Present, and Future

Logistics Bureau

Indeed, the transition has taken place so swiftly that some companies may still need to fully grasp the present or future possibilities to exploit distribution performance as a competitive advantage. In reality, it would take several rounds of fine-tuning to get all the orders sorted into routes without leaving any vehicles underutilised.”