Remove Groups Remove Presentation Remove Study
article thumbnail

5 Reasons You Lose Customers with Paula Courtney

The Logistics of Logistics

Paula is the CEO of The Verde Group , a Customer Experience (CX) research consultancy specializing in measuring, tracking and improving the specific customer experiences statistically linked to growing revenue, market share, and customer life-time value (LTV). About The Verde Group. 5 Reasons You Lose Customers with Paula Courtney.

article thumbnail

Boeing: The Turning Point(s)

The Lean Thinker

With the justification aside, they next had us go through exercises calculating net present value and ROI for a hypothetical capital investment in tooling – as though a shop floor supervisor would do this at any point in the course of their job. These study missions were quite eye-opening for the participants.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Toyota Kata and Culture Change

The Lean Thinker

When we study “culture” we are looking at the groups’ default patterns of interaction. It is even harder when you are talking about group behavior vs. simply individuals. Actually the message of “adaptive leadership” has been present since at least the first KataCon back in 2015. Leadership.

Groups 244
article thumbnail

How Technology Makes Continuous Innovation Possible: A Case Study with Unilever

Logistics Viewpoints

Continuous Innovation Is the Core of Successful Partnerships At the end of the day, if the environment for continuous improvement and proactive innovation is not present, even the best of technologies lose relevance in today’s dynamic setting.

article thumbnail

Case Study: InterChange Group

Camelot 3PL Software

Background: InterChange Group in Harrisonburg, VA performs cold-storage warehousing and distribution for major U.S. Deploying the technology investment with temperature and time-sensitive food-products, in an accelerated timeline, presented many challenges. food producers and other suppliers around the world.

article thumbnail

Why Sustainable Home Delivery Results in Greater Sales and Profitability

Logistics Viewpoints

That’s exactly what the recent study “Retailers: Sustainability is Not a Challenge, It’s an Opportunity” concluded. Conducted by Descartes and SAPIO Research, the study surveyed over 8,000 consumers in North America and Europe for their perspectives on retailers’ sustainability practices around delivery operations.

article thumbnail

Sustainable Home Delivery: A Conversation with Descartes

Logistics Viewpoints

Last week, I sat down to speak with Chris Jones, Executive Vice President, Industry and Services at Descartes Systems Group about sustainable home delivery. For the last two years, Descartes has been doing a benchmark study around consumer sentiment, where the company is trying to gage interest in sustainability and home delivery.

Study 130