How Do You Know They Know?
The Lean Thinker
AUGUST 9, 2019
TWI Job Instruction is built around a four step process titled “How to Instruct.”. Present the Operation. All too often I see “training” that looks like this: Bring the team members into a room. Have them sign something that says they acknowledge they have been “trained.”. Steps 2 and 3 are the core of the process.
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