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Like vendors and partners, consumers readily seek out companies that provide digital customer support options such as chat bots, self-service knowledgebases, and rapid response to concerns and queries. In fact, it’s innovation like this that blurs the lines between retailers and logistics companies.
Analysing these heat maps reveals patterns and trends in customer distribution, which can influence strategic decisions on warehouse placement, distribution routes, and inventory strategies. To see firsthand how Heat Maps work, check out the video on our YouTube channel. More resources are waiting for you in our Knowledgebase.
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