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MTS Logistics: An Example of Great Customer Service in Shipping

MTS Logistics

Despite today’s chaos in shipping and logistics, the customer remains paramount. Supply chain and logistics operations have become central to differentiated customer experience strategies. A superior experience now transcends reliable and consistent delivery services.

Examples 105
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The Most Reliable Supply Chain…Without Technology?

GlobalTranz

Of course, we live in a high technology powered supply chain world, but often, as we noted in our 5 Upfront LTL Tips post, if you don’t remember the basics and best practices, no technology is going to fix those issues, but only make them more apparent. We hope you enjoy this great story about supply chain without technology. .

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Globalia’s annual meeting goes virtual

Logistics Business Magazine

Globalia concluded its second Virtual Meeting successfully, which was organised to expedite networking among the members and reunite them virtually. After the great reception of its first Online Conference, Globalia’s team worked hard to surpass the previous meeting experience.

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The Missing Bookmark: Customer Experience vs. Expectations

Talking Logistics

Last week, at the Four Seasons resort in Orlando, I attended a meeting organized by a leading logistics service provider for its sales executives. I moderated several workshops and a fireside chat with the attendees. One of the topics that we discussed was customer experience. Source: [link]. How do you define it?

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Logistics Events: Top 12 Virtual Events to Attend

FreightWaves SONAR

Staying up to date with the latest trends , technology and innovations is important within any industry, but it is particularly true of the logistics and shipping industry. Here are some great virtual logistics events that can help you stay up to date, engaged, and actively learning during each quarter. Register Here.

Events 98
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The Port of Chancay, Under Construction in Peru, Hopes to Be a Game-Changer for Asia Trade

MTS Logistics

The port aims to enhance South America’s trade potential and meet the vast population needs of China. Once finished, the terminal, equipped with four docks, will have an annual handling capacity of 1 million TEUs, transforming it into a significant transportation and logistics hub for South America. and Mexico.

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7 Strategic Performance Business Practices with 3PL KPIs and 4 KPI Problems to Solve

GlobalTranz

The logistics service level agreement and Quarterly Business Review (QBR) should be detailed with specific 3PL KPIs. Are they meeting all of their goals? Action plan to correct 3PL KPIs which are meeting mutually set goals. This service is provided as a consultation and eMonstro software license.

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