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Jim Bierfeldt and Joe Lynch discuss the logistics buyers survey created by Jim and his team at Logistics Marketing Advisors. He ran marketing for a large 3PL before launching his own marketing agency, Logistics Marketing Advisors, which focuses exclusively on providing marketing strategy and services to logistics businesses.
To address these issues, companies are adopting innovative strategies, including dynamic route optimization, real-time tracking, and even leveraging emerging technologies like drones and blockchain. They play a vital role in boosting customer satisfaction and maintaining a competitive edge in the logistics market.
Committed by heart, he keeps developing and maintaining strong relationships centered on trust with each of his customers. Körber uniquely provides a broad range of proven, end-to-end supply chain solutions fitting any business size, strategy or appetite for growth.
High throughput ensures that facilities can process orders at scale without bottlenecks and maintain service quality under pressure. Clear goals ensure that investments in flexibility and throughput align with broader business strategies. Leadership support helps drive initiatives forward and secure the necessary budgets and resources.
On top of that, there are often persistent misconceptions about what it takes to collect, manage and take action on effective data strategy. These objective measures often predict customer satisfaction before surveys can capture it. Are you ready to treat your data as a strategic asset? Preview Wavelytics Data Factory now.
The results have been tabulated for the 68th annual Survey of Distribution Operations. By identifying the most pressing concerns in the industry, the survey provides statistics and conclusions which the distributors can use to help maintain their business evolution in our technology based world. Demographics.
When considering their last mile strategy this peak season, retailers should also take note of the growing interest in the environmental impact of home delivery, especially among younger consumers. Similarly, maintaining a strong chain of custody (e.g.,
For stakeholders navigating this environment, understanding key industry drivers, challenges, and future trends is critical for crafting effective strategies. Additionally, customer demand for green solutions is surging, with a McKinsey survey indicating that 60% of consumers are willing to pay a premium for sustainable delivery services.
An enlightening new report indicates that this strategy corresponds to strong financial performance for shippers and logistics service providers (LSPs). The report categorized survey respondents in terms of how they see transportation: either as a “Competitive Weapon” or “Not Important.”
Data for the BlueGrace Logistics Confidence Index is aggregated through a survey of shippers and reflects all freight transportation modes, while correlating growth or shrinkage to the overall industry volume of shipments and the price of products, according to BlueGrace. READ THE FULL ARTICLE
Ian Arroyo April 29, 2025 Blog As Freightos’ Chief Strategy Officer, I’ve had the privilege of witnessing firsthand how the logistics industry has transformed since COVID-19 disrupted supply chains worldwide. What’s become increasingly clear is that there are no more black swans in global logistics.
Longstanding weaknesses in the supply chain like port infrastructure, outdated supply chain strategies and impacts of natural disaster and wars have all further affected global supply chains. Supply chain visibility to maintain competitive advantage. Digitalization to thrive into the future. The 2021 SYSPRO CFO 4.0
Finding out who your customers are and what they really want is critical to maintaining growth. Method #1: Client Satisfaction Surveys. Build satisfaction surveys into your website and/or trigger emails to capture first, second, and third impressions from your customers. Make sure your survey questions get to the “why.”
The importance of an omnichannel supply chain strategy cannot be overstated. According to Randy Strang of Supply Chain 24/7, a survey of the most important parts of a shopping experience found customers’ expectations are more than meets the eye. What’s Wrong With Omnichannel Supply Chain Strategy and Customer Service?
But for lawn care and pest control companies, well-crafted cancel and prepay letters remain among the most effective tools for maintaining customer relationships and boosting cash flow. Start by analyzing your current customer communication strategy. Are you sending cancel letters within 24 hours of cancellation requests?
An enlightening new report indicates that this strategy corresponds to strong financial performance for shippers and logistics service providers (LSPs). The report categorized survey respondents in terms of how they see transportation: either as a “Competitive Weapon” or “Not Important.”
Crafting an integrated supply chain strategy that helps retailers deliver on their promise and keep prices competitive is at the heart of this challenge. Ninety-six percent of Americans have made at least one online purchase and 51% of those surveyed say they prefer to shop online. Consumers are deciding when, where, and how they shop.
Editor's Note: Our friend, Jim Bierfeldt with LogisticsMarketing.com , came up with a 3PL Survey for buyers of logistics services. Take the survey below. Over the past few years, we have surveyed about 350 different buyers of logistics services. Three themes emerged from survey results : YOU DON’T KNOW MY BUSINESS!
That being said, this innovative tool has been instrumental in identifying clear indicators of market fluctuations and how that intel has helped shippers prioritize business strategies. Here’s some key highlights from the Q3 2023 LCI: Anticipated revenue maintains a positive trend. Agile operations.
A recent survey of 200 supply chain management professionals across companies with 500+ employees, conducted by Edelman Intelligence, has found market insights, confidence levels and trends for this peak season and beyond. Even with that in mind, 85% of those surveyed have a positive view of how their revenue will look in the next year.
The past year has shown us that if organizations and industries are to keep up with the fast-paced change and uncertainty of the current market, they need to accelerate their digital transformation strategy. Companies have declared, unanimously, their intentions to maintain the support of these new initiatives beyond the pandemic.
Accurate order fulfillment is the foundation of a successful logistics strategy , and it forms the basis for reliable cost to serve calculations. #2. Optimization of Shipping Strategies –Achieve a 35% Increase in On-Time Deliveries Understanding cost to serve at the order-level empowers businesses to optimize their shipping strategies.
New Survey Highlights Confidence in Supply Chain Operations Despite Challenges. With growing unpredictability into Q2, we addressed the importance of building supply chain resiliency for shippers to better adapt to unpredictable forces while maintaining service levels. Without further ado, here are GlobalTranz’s top posts of 2021: #1.
Despite uncertainty around protectionist trade policies, business leaders in the United States, Canada and Mexico maintain a positive outlook for the North American Free Trade Agreement (NAFTA) and its impact on their firms, according to a newly released report from HSBC ‘Navigator: Now, next and how for business’. NAFTA has become a $1.2
Their associate engagement survey allows Ferguson to understand the driver’s impacting engagement across their 31,000 employees. The survey focuses on four engagement questions on advocacy, pride, satisfaction and commitment. 56% of employees surveyed were engaged. We maintained a 97% fill rate during COVID!”. Conclusion.
Learn how to organize your data operations in alignment with supply chain strategy. The techniques require different degrees of sophistication, but even the relatively simple exercise of putting data from different sources in the same space and producing a visual representation can suggest strategies for transformation.
Your organization’s ability to anticipate disruption, adapt to events, and build resiliency is rooted in how you maintain operational continuity. Your transportation consultant can help develop response strategies to ensure your supply chain continues to operate while the problem is addressed.
Identify the roles and competencies needed to deliver and maintain the environment. A Forrester Research survey reported that organizations that invest in a data-oriented culture can achieve higher productivity, increased innovation, and better customer experiences. Reassess strategy. Start promoting data as a key asset.
According to a recent survey fielded by Edelman Intelligence , 94% of supply chain leaders say partnerships with supply chain logistics companies are necessary to get through peak season successfully. Traditional Inventory Replenishment Strategies No Longer Work. And they must plan accordingly.
Yet, peak season does seem to be less stressful than last year, and a recent survey of 200 supply chain management professionals across companies with 500+ employees, conducted by Edelman Intelligence, has found some surprising facts about the coming peak season. Offering consultative guidance in supply chain strategy. .
It’s no secret that manufacturing companies around the world are rethinking their supply chain strategies. With shortages occurring in unexpected sectors and lockdown strategies impacting logistics, companies looked at reshoring to stabilize and strengthen their supply chains. Cloud ERP to reshore supply chains for manufacturers.
A 2023 survey by McKinsey reported that 79 percent of all respondents had at least some exposure to gen AI, either for work or outside of work. In the context of manufacturing, GenAI will enable a new set of AI solutions Assistance applications: improve the efficiency of hands-on tasks such as programming or maintaining machines.
A recent report says that more than 77% of companies said, in a survey, that they are investing in deeper and more collaborative supplier relationships to improve resilience and agility. Configure to Order: This strategy involves customizing standard products based on customer specifications.
In a survey of 150 global manufacturing executives, 47% committed to improving supply chain visibility and tracking. According to the Global Supply Chain Disruption and Future StrategiesSurvey Report, this goal was the top-ranked planned tool investment. Agility to act on transparency.
According to McKinsey , the value of goods traded globally has tripled to more than US$10 trillion since 2000, and because of recent events, they are having to re-evaluate supply chain strategies. Unfortunately, the state of disruption to the current landscape has never been contemplated and very few strategies exist to navigate it.
Europe is a fragmented market, and maintaining visibility over a vast multimodal freight ecosystem throughout the continent is no mean feat. Europe is also more complex than North America, given factors such as the sheer number of countries and the wide variability in policies, infrastructure and the like.
Drones can be programmed to survey specific locations regularly, detecting early signs of pest infestations. This proactive approach reduces the reliance on intensive control measures, allowing for more efficient pest management strategies. Get Started With Pest Control Software!
A 2020 SYSPRO survey showed that 60% of manufacturing and distribution businesses were impacted by supply chain disruptions during the pandemic. Here are examples of the tangible return-on-investment (ROI) ERP can bring to your business: Maintain competitive advantage with ERP. ERP to drive business strategy and insights.
Regardless of their size, companies are reassessing their global supply chain strategies. and European companies to reevaluate their supply chain strategies. This adaptability is crucial for minimizing downtime and maintaining customer satisfaction. What are the benefits of supply chain risk diversification?
According to a survey by Deloitte from 2014, 79 % of companies with high-performing supply chains achieve revenue growth greater than the average within their industries. Supply Chain Strategy. In 2014, a survey by Tompkins Consortium delivered a shocking revelation. SEE ALSO: Supply Chain Strategy Development.
Don’t expect to plan for every disruption; instead, develop a strategy to overcome supply chain disruption, regardless of the source. Preparing your supply chain for resiliency begins with risk management and a proactive strategy. GlobalTranz helped numerous customers overcome these constraints and maintain customer satisfaction.
because there will be a great force of technical specialists to operate and maintain the machines. It goes without saying, that in order for the skills deficit to be reduced significantly, skills development needs to be central to a business digital strategy. We’ve moved slowly in this area.”. This challenge remains prominent today.
According to a recent SYSPRO survey entitled Realigning the links of the disconnected supply chain, 71% of businesses engaged with outsourced external service providers with no real understanding of core business challenges or everyday reality of what was affecting the business.
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