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Are they meeting consumers’ home delivery expectations, whether that’s affordable delivery, specific time windows, or sustainable options? The onus is on ecommerce retailers to control the controllables, and focusing on eliminating uncertainty from the consumer fulfillment process and optimizing the last mile is a smart approach.
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At the close of 2016, the 21 st Annual Third-Party Logistics Study found the overall use of third-party logistics providers ( 3PLs ) is increasing, but the types of logistics services utilized indicate the industry is entering a shift in how it operates. 3PLs and Shippers Report Positive Partnership Outcomes.
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