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Why Driver Satisfaction Matters in Last-Mile Delivery

Talking Logistics

Yet, many companies overlook a critical contributor to customer experience — their delivery drivers. In fact, in a survey of 28 leading parcel/package delivery companies conducted late last year, almost 90% of the respondents agreed there is a direct link between.

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Last-Mile Delivery: The Link Between Driver Satisfaction and Customer Satisfaction

Talking Logistics

Editor’s Note: The following is an excerpt of a research report published recently, “In the Driver’s Seat: Driver Satisfaction Survey Report.”

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This Week in Logistics News (January 22 – 27)

Logistics Viewpoints

Concern about supply chain disruptions triggered by the Lunar New Year holiday that began this week is running higher this year than last, according to a survey from the German container logistics platform Container xChange.

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A New Year’s Resolution for Delivery Companies — Ending Porch Piracy

Morai Logistics

Funny as the video is, it highlights a problem that’s been growing recently—package theft. According to a survey by Ring, a home security company, up to 1 in 5 U.S homeowners were victims of package theft in the last year. More Deliveries Means More Opportunities for Thieves to Ruin Someone’s Holidays.

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This Week in Logistics News (April 16 – 22)

Logistics Viewpoints

How Walmart and Alphabet jumped ahead of Amazon in drone delivery. USPS slowing first-class package delivery to lower costs. Apple, others face shipment delays as China Covid curbs squeeze suppliers. Amazon on path to reach 100% renewable energy by 2025. South Carolina prohibits importation of some birds due to avian flu.

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This Week in Logistics News (April 23 – 29)

Logistics Viewpoints

The updated proposal follows a series of public workshops held last year and would include purchase requirements beginning in 2024 for state, municipal and drayage fleets as well as federal agencies and private operators with more than 50 trucks, excluding package delivery vehicles.

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The State Of Logistics Outsourcing

247 Customs Broker

Shippers recognize the need for agility, but 42 percent of survey respondents say they have not made the required changes to improve their agility over the past five years. Yet, only about one-third of survey takers agree that companies do enough to effectively manage last yard issues.